1. After purchase & delivery
Our standard delivery times within Sweden are 2-4 working days and up to 10 working days for the rest of the world. Please note! Orders placed on weekends will be sent on Monday at the earliest. If there are any delays in delivery (without us informing you of a longer delivery time), please contact us by email at "email@example.com". We always offer free international shipping through the use of the postal system. Your package will be shipped as an envelope and will therefore be delivered directly to your mailbox. If you do not have a mailbox or if it is too small for the package, you will receive a delivery notice and can pick up your package at your nearest post office.
When you have completed your order, a confirmation will be sent to your email address. In the confirmation, you will find all information about the products, price, billing, and delivery address. If there is anything wrong with the confirmation, be sure to get in touch with us immediately by email at "firstname.lastname@example.org".
2. Right of withdrawal
We, in accordance with the statutory right of withdrawal for distance purchases, offer a 30-day right of withdrawal on all products purchased on our website. This cooling-off period (the time the customer has to cancel their purchase) only starts the day after the customer receives the product and runs for 30 days.
2.1 The use of the right of withdrawal
To start the process of returning an item, contact us on the "contact us" page or directly by email to "email@example.com". In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated. You as the customer are responsible for return shipping cost, delivery and condition of the products upon return, the products should therefore be sent well packaged and in the original packaging. From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product. The process of returning takes one to two weeks from when you have sent the item back to us. This though is highly dependent on the shipping time from you (the customer) back to our warehouse.
3. Claims and complaints
We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error, free of charge. You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered.
We offer a two-year legal guarantee in accordance with EU-consumer law which means that any faulty product will be replaced free of charge within that period.
3.1 How do you proceed with a complaint?
Any errors and defects must always be reported to "firstname.lastname@example.org" where you state your name, address, e-mail address, order number and a description of the error. If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
4. Product information
We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color and pattern difference may occur depending on the monitor, photo quality and resolution. We always try our best to display the products as accurately as possible but as each product is unique there will be differences from the product images.
5. Information about cookies
6. Personal data
By shopping at Solus, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis. Solus is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to be able to handle your order and in the instances when you have requested newsletters or promotional offers - in order to be able to adapt the marketing to your individual needs. The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
7.1 What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
7.2 What data do we store?
In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
7.3 Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, campaigns and similar mailings take place with your consent.
7.4 What information is shared and for what purpose?
7.4.1 Payment provider
When making purchases, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: Shopify payments, Quickpay & Swish.
7.4.2 Shipping company
In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The shipping companies we cooperate with are: Postnord.
7.5 The right of access
You have the right to receive extracts from all information that we hold about you. Extracts are delivered electronically in a readable format.
7.6 Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
7.7 The right to be forgotten
You can at any time request that the data relating to you be deleted. There are few exceptions to the right to erasure, such as if it must be kept because we have to fulfill a legal obligation (for example, according to the Accounting Act).
7.8 Responsible for data protection
Solus Accessories AB is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
7.9 This is how we protect your personal data
We use industry standards such as SSL/TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
We use an international website provider called Shopify, which is a world leader in E-commerce and is based in Ottawa, Canada.
8. Intellectual property rights
The website is for your personal and non-commercial use. You may not (for commercial purposes) modify, copy, distribute, make available, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, product or service obtained from the Site. You may display and electronically copy, download and print hard copies of the materials contained on the Website for your own non-commercial use, provided that you do not alter or remove any copyright, trademark or other proprietary right. Any other use of materials on this website, including but not limited to modification, reproduction, distribution, republishing, display or transmission of the content of this website without prior written permission is prohibited.
9. Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
10. Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.